Privacy policy

Brand Ownership

Gems2Gel is a jewelry brand owned and operated by Vumentala Consulting Services (OPC) Private Limited, an Indian company incorporated under the Companies Act, 2013.

Throughout this Privacy Policy, the terms "Gems2Gel," "we," "our," and "us" refer to Vumentala Consulting Services (OPC) Private Limited, the legal entity responsible for operating www.gems2gel.com, processing customer orders, providing customer support, fulfilling orders, managing payments, and conducting all business activities under the Gems2Gel brand.

Legal Business Name: Vumentala Consulting Services (OPC) Private Limited
Brand Name: Gems2Gel
GSTIN: 36AAKCV5813D1ZB
CIN: U70200TS2024OPC191459

Privacy Commitment

At Gems2Gel, we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from www.gems2gel.com.

Information We Collect

When you place an order or interact with our website, we may collect personal details such as your full name, phone number, email address, billing and delivery addresses, and your payment information. We may also gather technical data such as your IP address, browser type, device details, and your browsing activity on our site. This information helps us enhance your shopping experience and improve the services we offer.

Use of Personal Information

Your information is primarily used to process your orders, arrange shipping, send order-related notifications, and provide customer support. If you have opted in, we may also send you promotional emails about new collections, special offers, or brand updates. You can unsubscribe from these communications at any time through the link provided in our emails or by contacting us directly.

Payment Security

All payments on our website are processed through secure third-party payment gateways.

To complete your purchase, you may be required to provide payment details, including your credit card, debit card, UPI, bank account, or other payment information, directly to these payment service providers.

These providers are independently responsible for collecting, storing, and processing your payment information in accordance with their own privacy policies. While we choose reputable payment partners, we do not control their security practices or data handling procedures and therefore cannot accept responsibility for their policies or systems. We encourage you to review the privacy policies and terms of use of these payment providers before completing any transaction.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with select third-party service providers such as logistics partners, payment processors, and IT service providers — solely for the purpose of fulfilling your order or improving your experience with us. In certain legal situations, we may also be required to disclose your information to comply with applicable laws or legal processes.

Data Security

We are committed to protecting your personal information.

Vumentala Consulting Services (OPC) Private Limited, operating under the Gems2Gel brand, implements appropriate technical and organisational security measures to safeguard your information against unauthorised access, alteration, disclosure, or misuse.

While no method of electronic transmission or storage is completely secure, we continuously review and improve our security practices to protect your data.

Compliance with Laws

As an Indian business, Vumentala Consulting Services (OPC) Private Limited complies with applicable Indian laws relating to the collection, processing, storage, and protection of personal information.

Where required by law, we may retain certain personal information for statutory, accounting, taxation, or regulatory purposes.

Cookies and Tracking Technologies

Gems2Gel uses cookies and similar technologies to understand how visitors interact with our website, improve website performance, personalize your shopping experience, and analyze website traffic.

You may disable cookies through your browser settings, although certain website features may not function properly if cookies are disabled.

Your acceptance of these terms

By accessing or using www.gems2gel.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using our website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal obligations. Any revisions will be posted on this page with an updated effective date. Continued use of our website implies your acceptance of any changes.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Gems2Gel
A brand owned and operated by Vumentala Consulting Services (OPC) Private Limited

📧 Email: [gems2gel.gmail.com]
📱 WhatsApp: [+91 91000-05857]
🌐 Website: www.gems2gel.com

Legal Business Name: Vumentala Consulting Services (OPC) Private Limited
GSTIN: 36AAKCV5813D1ZB
CIN: U70200TS2024OPC191459

Thank you for choosing Gems2Gel. Protecting your privacy is as important to us as delivering thoughtfully curated jewelry that helps you express your unique style.

Frequently Asked Questions

🛍️ Ordering & Payments

How do I place an order on your website?
Browse our curated collections, add your desired pieces to your cart, and follow our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.

What payment methods are accepted?
We accept all major credit/debit cards, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

Is Cash on Delivery (COD) Service Available?
Yes, we offer Cash on Delivery (COD) on eligible orders delivered to serviceable PIN codes across India. A ₹150 COD handling fee is applicable on all COD orders. Availability will be confirmed during checkout after entering your delivery PIN code.

What to do if the money gets debited and order confirmation is not received?
Do not worry! Your money is safe. It would be either credited to us or back to you.
Please check your bank account for the next 15 mins, if the deducted amount is not reversed, please email us at gems2gel@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.
We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

🚚 Shipping & Delivery

How long does delivery take?
Metro Cities: 2–4 business days
Other Cities/Towns: 4–7 business days
Remote or Out-of-Service Areas: May take up to 8–10 business days depending on location
Delivery timelines may vary slightly due to courier partner constraints, weather conditions, or unforeseen logistical issues.

How can I track my order?
Once your order is dispatched, you’ll receive an email or SMS with your tracking number and link for real-time updates. We urge you to enter your email id / phone number while placing the order to get all updates related to your order.

What will happen if I miss my order/package delivery?
Do not worry! Every order is attempted 1-2 times for delivery before it is returned to us. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary.
Any prepaid orders which are undelivered, will be reshipped at an additional shipping cost of ₹150 (to be borne by the customer) and if the order is cancelled by the customer, a refund coupon code will be issued post deduction of 'to & fro' shipping charges of ₹300.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 48 hours of delivery for items in their original, unworn condition.

How to return the products?
We offer returns to our customers for all our products. The only condition is that you need to email us on gems2gel@gmail.com within 48 hours of product delivery so we can process the return request.
Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return.
Our team will reply back to you with the return process on your email within 48 hours.

In case of return, who will do the shipping of the products?
In all cases you are responsible for sending the product back to us in its proper condition.
Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹300/-. This cost depends on many factors and will be confirmed on the email of your return request.

How will I get my refund?
We give refunds only in the form of Coupon Code. The coupon value depends upon the value of your product returned.
We deduct ₹150/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.
Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

🎁 Custom Orders, Gifting & Support

Can I place a custom or bulk order?
Yes! Whether it’s for weddings, corporate gifting, or personalized pieces, we’re happy to collaborate. Drop us a message and let’s create something special together.

Do you offer gift packaging?
All Gems2Gel orders come beautifully packaged. If it’s a gift, just let us know during checkout—we’ll include a handwritten note.

What is the guarantee/warranty on your products?
These are high quality jewels, the shine and the colour will not fade in regular use.
As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

💬 How can I contact your team?

📧 Email:gems2gel@gmail.com
📱 Instagram DM: @Gems2Gel
📞 Phone: +91 91000 05857
💬 WhatsApp: +91 91000 05857

We typically respond within 48 hours.