Privacy policy

Privacy Policy

At Gems2Gel (by Vumentala Consulting Services (OPC) Private Limited), we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and safeguard your data when you browse or shop from our website, www.gems2gel.com.

Information We Collect

When you place an order or interact with our website, we may collect personal details such as your full name, phone number, email address, billing and delivery addresses, and your payment information. We may also gather technical data such as your IP address, browser type, device details, and your browsing activity on our site. This information helps us enhance your shopping experience and improve the services we offer.

Use of Personal Information

Your information is primarily used to process your orders, arrange shipping, send order-related notifications, and provide customer support. If you have opted in, we may also send you promotional emails about new collections, special offers, or brand updates. You can unsubscribe from these communications at any time through the link provided in our emails or by contacting us directly.

Payment Security

All payments on our website are handled through secure third-party payment gateways. You may be required to provide your credit card, debit card, bank details, personal details, etc., to these third party payment service providers to enable the third party payment service providers to process payment for your purchase(s) and other charges payable by you. Though these third party payment service providers are legally and contractually required to keep your information private and secure, We have no control over the nature and quantum of your information required, stored, processed or dealt with by these third party payment service providers and/or the process, systems or security measures adopted by these third party payment service providers and/or the terms and policies of these services providers (or any changes to the same). We assume no responsibility, obligation or liability in this regard. It is your obligation to read, understand and agree to the terms and policies of the service providers prior to providing your information, utilizing their service or making payment.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with select third-party service providers such as logistics partners, payment processors, and IT service providers — solely for the purpose of fulfilling your order or improving your experience with us. In certain legal situations, we may also be required to disclose your information to comply with applicable laws or legal processes.

Data Security

We are committed to ensuring that your information is safe. Gems2Gel (by Vumentala Consulting Services (OPC) Private Limited) uses appropriate technical and organisational security measures to protect your data from unauthorised access, misuse, or disclosure. While no system is completely foolproof, we continuously update our practices to safeguard your privacy.

Compliance with Laws

Since we and the Site are resident in India we comply with all applicable Indian laws. Indian laws require us to keep your personal and sensitive information private and take adequate security measures for keeping your personal and sensitive information secure. We may also be required to maintain your personal and sensitive information with us for a given period of time in order to be compliant with applicable laws. We take all steps to ensure compliance with all applicable laws at all times.

Cookies and Tracking Technologies

Gems2Gel (by Vumentala Consulting Services (OPC) Private Limited) uses cookies and similar technologies to collect information about your browsing behavior. These tools help us understand how users navigate our website and enable us to personalize your experience. You may disable cookies through your browser settings, though some features of our website may not function properly without them.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal obligations. Any revisions will be posted on this page with an updated effective date. Continued use of our website implies your acceptance of any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please don’t hesitate to reach out to us.

Gems2Gel (by Vumentala Consulting Services (OPC) Private Limited, GST - 36AAKCV5813D1ZB)
📧 Email: [gems2gel.gmail.com]
📱 WhatsApp: [+91 91000-05857]
🌐 Website: www.gems2gel.com

Thank you for trusting Gems2Gel (by Vumentala Consulting Services (OPC) Private Limited). We are committed to protecting your privacy as passionately as we curate your jewellery.

Frequently Asked Questions

🛍️ Ordering & Payments

How do I place an order on your website?
Browse our curated collections, add your desired pieces to your cart, and follow our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.

What payment methods are accepted?
We accept all major credit/debit cards, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

Is Cash on Delivery (COD) Service Available?
Cash on Delivery (COD) is not available at the moment. We will notify customers on our website when this service is introduced.

What to do if the money gets debited and order confirmation is not received?
Do not worry! Your money is safe. It would be either credited to us or back to you.
Please check your bank account for the next 15 mins, if the deducted amount is not reversed, please email us at gems2gel@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.
We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

🚚 Shipping & Delivery

How long does delivery take?
Metro Cities: 2–4 business days
Other Cities/Towns: 4–7 business days
Remote or Out-of-Service Areas: May take up to 8–10 business days depending on location
Delivery timelines may vary slightly due to courier partner constraints, weather conditions, or unforeseen logistical issues.

How can I track my order?
Once your order is dispatched, you’ll receive an email or SMS with your tracking number and link for real-time updates. We urge you to enter your email id / phone number while placing the order to get all updates related to your order.

What will happen if I miss my order/package delivery?
Do not worry! Every order is attempted 1-2 times for delivery before it is returned to us. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary.
Any prepaid orders which are undelivered, will be reshipped at an additional shipping cost of ₹150 (to be borne by the customer) and if the order is cancelled by the customer, a refund coupon code will be issued post deduction of 'to & fro' shipping charges of ₹300.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 48 hours of delivery for items in their original, unworn condition.

How to return the products?
We offer returns to our customers for all our products. The only condition is that you need to email us on gems2gel@gmail.com within 48 hours of product delivery so we can process the return request.
Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return.
Our team will reply back to you with the return process on your email within 48 hours.

In case of return, who will do the shipping of the products?
In all cases you are responsible for sending the product back to us in its proper condition.
Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹300/-. This cost depends on many factors and will be confirmed on the email of your return request.

How will I get my refund?
We give refunds only in the form of Coupon Code. The coupon value depends upon the value of your product returned.
We deduct ₹150/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.
Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

🎁 Custom Orders, Gifting & Support

Can I place a custom or bulk order?
Yes! Whether it’s for weddings, corporate gifting, or personalized pieces, we’re happy to collaborate. Drop us a message and let’s create something special together.

Do you offer gift packaging?
All Gems2Gel orders come beautifully packaged. If it’s a gift, just let us know during checkout—we’ll include a handwritten note.

What is the guarantee/warranty on your products?
These are high quality jewels, the shine and the colour will not fade in regular use.
As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

💬 How can I contact your team?

📧 Email:gems2gel@gmail.com
📱 Instagram DM: @Gems2Gel
📞 Phone: +91 91000 05857
💬 WhatsApp: +91 91000 05857

We typically respond within 48 hours.