Privacy policy

1. About Gems2Gel

Gems2Gel is a jewelry brand owned and operated by Vumentala Consulting Services (OPC) Private Limited, an Indian company incorporated under the Companies Act, 2013.

Throughout this Privacy Policy, “Gems2Gel,” “we,” “our” and “us” refer to Vumentala Consulting Services (OPC) Private Limited, the legal entity responsible for operating www.gems2gel.com, processing and fulfilling customer orders, managing payments, providing customer support and conducting business under the Gems2Gel brand.

Legal business information:

  • Legal Business Name: Vumentala Consulting Services (OPC) Private Limited
  • Brand Name: Gems2Gel
  • GSTIN: 36AAKCV5813D1ZB
  • CIN: U70200TS2024OPC191459
  • Website: www.gems2gel.com

2. Our Privacy Commitment

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and safeguard personal information when you visit our website, create an account, communicate with us or purchase a product from Gems2Gel.

3. Information We Collect

Depending on how you interact with Gems2Gel, we may collect the following categories of information.

Personal and Contact Information

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Billing address
  • Shipping or delivery address
  • Account and sign-in information
  • Information included in messages or customer-support requests

Order and Transaction Information

  • Products purchased or added to the cart
  • Order number and order history
  • Order value, discounts and coupon usage
  • Payment status and payment method
  • Shipping, tracking, delivery, return and exchange information
  • Gift-wrapping selections and gift messages

Payment Information

Payments are processed by secure third-party payment providers.

Payment details such as card, UPI, bank-account or wallet information may be collected directly by those providers. Gems2Gel generally does not receive or store complete card or banking credentials.

Device and Technical Information

We may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity and pages viewed
  • Referring website or campaign
  • Cookie identifiers
  • Approximate location derived from technical information
  • Date and time of website visits

4. How We Collect Information

We may collect information:

  • Directly from you when you place an order, create an account, contact us or subscribe to marketing
  • Automatically through cookies and similar website technologies
  • From Shopify, which provides our e-commerce platform
  • From payment processors, logistics providers and other service partners
  • From advertising, analytics and marketing services used by Gems2Gel

5. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Confirm payments and order status
  • Arrange packaging, shipping and delivery
  • Provide order tracking and delivery notifications
  • Process returns, exchanges, replacements and Store Credit
  • Provide gift wrapping and communicate gift-message instructions
  • Respond to questions and customer-support requests
  • Maintain customer accounts and order history
  • Detect, investigate and prevent fraud or misuse
  • Protect our website, customers and business
  • Improve our products, website and customer experience
  • Perform analytics and understand website usage
  • Maintain business, tax and accounting records
  • Comply with applicable laws and lawful requests
  • Establish, exercise or defend legal claims

6. Marketing Communications

If you have chosen to receive marketing communications, we may send you information about new collections, special offers, product launches and brand updates.

You can unsubscribe at any time by:

Unsubscribing from marketing does not prevent us from sending important transactional messages concerning an order, payment, delivery or customer-support request.

7. Payment Security

Payments made through www.gems2gel.com are processed by third-party payment gateways and financial-service providers.

To complete a transaction, you may be required to provide payment information directly to those providers, including card, UPI, wallet, bank-account or other payment details.

These providers process information under their own privacy policies, security practices and terms. Although we select reputable service providers, Gems2Gel does not control their independent systems or data-handling procedures.

We encourage customers to review the relevant payment provider’s privacy policy and terms before completing a transaction.

8. Shopify and Other Service Providers

Our online store is hosted and supported by Shopify. Shopify may process personal information required to provide the e-commerce platform, checkout, customer accounts, order management and related services.

We may also disclose necessary personal information to service providers including:

  • Payment processors
  • Banks and financial-service providers
  • Courier and logistics partners
  • Order-fulfilment and packaging providers
  • Website-hosting and technical-service providers
  • Customer-support and communication services
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud-prevention and security providers
  • Professional advisers, accountants or legal representatives

These providers receive only the information reasonably required to perform their services or meet legal obligations.

Their handling of personal information may also be governed by their own privacy policies and agreements.

9. Data Sharing and Disclosure

Gems2Gel does not sell, rent or trade personal information.

We may disclose personal information:

  • To fulfil an order or provide a requested service
  • To process payments
  • To arrange shipping, tracking and delivery
  • To provide customer support
  • To operate, secure and improve our website
  • To prevent fraud or unlawful activity
  • To comply with applicable law, regulation, court order or lawful government request
  • To enforce our policies or protect the rights, safety and property of Gems2Gel, our customers or others
  • As part of a business restructuring, merger, acquisition or transfer, subject to applicable law

10. Cookies and Similar Technologies

Gems2Gel uses cookies and similar technologies to:

  • Keep the website functioning
  • Remember customer preferences
  • Maintain shopping-cart and account sessions
  • Understand website usage
  • Improve website performance
  • Measure marketing effectiveness
  • Personalize the shopping experience
  • Detect security and fraud risks

Some cookies are necessary for the website to operate. Others may relate to analytics, personalization or advertising.

You may manage or disable cookies through your browser or through any cookie controls made available on our website. Disabling necessary cookies may prevent certain website features from functioning correctly.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this policy
  • Complete orders and provide customer support
  • Maintain order, accounting and business records
  • Meet taxation, regulatory and statutory obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements and policies

Retention periods may vary according to the type of information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable law.

12. Data Security

Vumentala Consulting Services (OPC) Private Limited implements reasonable technical and organizational measures intended to protect personal information from:

  • Unauthorized access
  • Loss or misuse
  • Alteration
  • Unauthorized disclosure
  • Destruction
  • Fraudulent activity

No electronic transmission, website or storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and immediately inform us of suspected unauthorized account activity.

Where required by applicable law, we will take reasonable steps to investigate and respond to a personal-data breach.

13. International Processing

Some of our service providers, including Shopify, payment, analytics, communication or technology providers, may process or store information outside India.

Where personal information is transferred or processed internationally, we will take reasonable measures and follow applicable legal requirements concerning such processing.

14. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request information about personal data processed by us
  • Request correction of inaccurate or incomplete information
  • Request deletion or erasure of eligible personal information
  • Withdraw consent where processing is based on consent
  • Unsubscribe from marketing communications
  • Raise a grievance concerning the handling of personal information
  • Exercise other rights available under applicable data-protection law

Some requests may be restricted where information must be retained for taxation, accounting, fraud-prevention, contractual, regulatory or legal purposes.

To submit a privacy request, email gems2gel@gmail.com using the email address associated with your order or account. We may request reasonable information to verify your identity before processing the request.

15. Children’s Privacy

Our website and products are intended for customers legally capable of entering into a purchase transaction.

If you are under 18 years of age, please use the website only with the involvement and consent of a parent or lawful guardian.

If we learn that personal information relating to a child has been collected contrary to applicable law, we will take reasonable steps to address the matter.

16. Third-Party Links

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

Gems2Gel does not control and is not responsible for the content, security or privacy practices of independent third parties. Please review their privacy policies before providing personal information.

17. Compliance With Applicable Law

Vumentala Consulting Services (OPC) Private Limited processes personal information in accordance with applicable Indian laws and regulations concerning privacy, electronic commerce and data protection.

Where required, we may retain or disclose information to comply with taxation, accounting, regulatory, statutory or legal obligations.

18. Acknowledgement and Consent

By using www.gems2gel.com, you acknowledge that you have read and understood this Privacy Policy.

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us. Withdrawal will not affect processing already lawfully completed and may prevent us from providing services that require the relevant information.

If you do not agree with this Privacy Policy, please discontinue using the website and do not provide personal information to us.

19. Policy Updates

We may update this Privacy Policy to reflect changes in our operations, technology, service providers or legal obligations.

Any revised policy will be posted on this page. Where appropriate, we may also provide an additional notice of material changes.

Your continued use of the website after an updated policy is posted constitutes acknowledgement of the revised policy, subject to applicable law.

20. Contact and Privacy Requests

For questions, requests or concerns regarding this Privacy Policy or our handling of personal information, contact:

Gems2Gel
A brand owned and operated by
Vumentala Consulting Services (OPC) Private Limited

We will review privacy requests and grievances and respond within a reasonable period, subject to identity verification and applicable law.

Thank you for choosing Gems2Gel. Protecting your personal information is as important to us as delivering thoughtfully curated jewelry that helps you express your individual style.