Your cart

Orders are normally processed and dispatched within 1-3 business days. After dispatch, delivery generally takes 2-4 business days for metro cities, 4-7 business days for other cities and towns, and up to 8–10 business days for remote locations.

Once your order is dispatched, we’ll send the tracking details and tracking link to your registered email address or WhatsApp number. Please provide the correct contact details during checkout.

Our courier partner will usually attempt delivery 1–2 more times. If the parcel is returned to us, a ₹150 reshipping charge may apply. Undelivered COD orders will be reshipped only after full payment, including the applicable shipping charge.

Eligible items can be returned or exchanged when the request is made within 48 hours of delivery. Products must be unused, undamaged and returned with their original packaging and tags. Sale or discounted products are not eligible unless they arrive damaged or defective.

Contact us within 48 hours of delivery and provide your order number, the product details, the reason for the request and relevant photographs. Once approved, securely return the product in its original packaging and share the courier tracking details with us.

Approved refunds are issued as a one-time Gems2Gel coupon code after applicable deductions. The coupon remains valid for one year. It is normally processed within three working days after we receive and verify the returned product.

You can contact us on WhatsApp or phone at +91 91000 05857, or email gems2gel@gmail.com. Please include your order number so we can assist you faster. We generally respond within 48 hours.

Contact us within 48 hours of delivery. Please provide your order number, photographs and a continuous, unedited unboxing video that begins before the sealed parcel is opened. This evidence is required to review damaged, incorrect or missing-item claims.

Contact us as soon as possible with your order number and the required change. We’ll confirm whether the change is possible. Once an order has been processed or dispatched, changes may no longer be possible.