Packaging, Shipping & Delivery

Packaging

All Gems2Gel products are packed securely in protective corrugated or plastic boxes designed to keep the products safe and intact during transit.

Gift packaging is available as an optional paid service. Please select the gift-wrapping option while adding products to your order.

Shipping and Delivery Within India

Gems2Gel currently delivers across major cities and towns in India through trusted logistics partners. We make every reasonable effort to deliver orders efficiently, including to non-metro and remote locations.

Order Processing Time

Orders are generally processed and dispatched within 1–3 business days from the date of order confirmation.

Once your order has been dispatched, you will receive a shipping confirmation through email, SMS or WhatsApp, along with the available tracking details.

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Time

Estimated delivery timelines after dispatch are:

  • Metro cities: 2–4 business days
  • Other cities and towns: 4–7 business days
  • Remote or out-of-service areas: Up to 8–10 business days, depending on the location

These timelines are estimates and may vary because of courier-partner limitations, weather conditions, local restrictions or unforeseen logistical circumstances.

Shipping Charges

Prepaid Orders

We offer free standard shipping within India on prepaid orders above ₹1,000.

Any applicable shipping charge for orders that do not qualify for free shipping will be displayed during checkout.

Cash on Delivery Orders

A ₹150 Cash on Delivery shipping and cash-handling fee applies to all COD orders within India.

Order Tracking

After your order is dispatched, you will receive a tracking link through email, SMS or WhatsApp, depending on the contact information provided with your order.

You can use this link to view the latest available status of your shipment.

Delivery Delays and Other Issues

Although we make every reasonable effort to ensure timely delivery, Gems2Gel, by Vumentala Consulting Services (OPC) Private Limited, is not responsible for delays caused by:

  • Courier or logistics-service disruptions
  • Strikes or transport interruptions
  • Weather conditions or natural calamities
  • Local restrictions
  • Incorrect tracking updates
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and our customer-care team will assist you.

Incomplete or Incorrect Delivery Address

Please ensure that the shipping address, PIN code and contact details entered during checkout are complete and accurate.

Gems2Gel is not responsible for delayed or unsuccessful delivery resulting from incorrect or incomplete information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address:

  • A ₹150 reshipping charge will apply.
  • The reshipping charge must be paid by the customer before the order is dispatched again.
  • An undelivered COD order will be reshipped only after the complete order value and applicable shipping charges have been paid in advance.

Customer Unavailable During Delivery

If the customer is unavailable at the time of delivery, the courier partner will normally make one or two additional delivery attempts, depending on its operating procedures.

If all delivery attempts are unsuccessful, the package may be returned to Gems2Gel.

Where redelivery is requested:

  • A ₹150 reshipping charge will apply.
  • The reshipping charge must be paid by the customer.
  • An undelivered COD order will be reshipped only after the complete order value and applicable shipping charges have been paid in advance.

Delivery Support

For questions or assistance concerning shipment, tracking or delivery, please contact us: